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Setup information for your new email address

Setting up a new email address or any group of email addresses on the Email Relay system is very easy and will take you less than a minute.

Our system is designed to work on any standard and compatible email client or email program such as Microsoft's Outlook, Outlook Express, Mozilla's Thunderbird, Eudora or any similar software.

Simply remember that your User ID is always what is at the left of the "@" symbol in your new email address. If for example the email address you have chosen is then your User ID would be john and this is what you need to type in the appropriate box on your email client. Remember that User IDs and passwords are always case-sensitive. Unless stated otherwise, we will always issue email addresses all in the lower-case format.

The POP 3 information you must enter always is

The SMTP is the current SMTP information that should already be listed in your email client. If you don't have that information currently available, or if you're not sure it's the right one, simply contact your current Internet Service Provider (ISP) or visit their website. Failing that, you may want to contact your ISP (Internet Service Provider).

Finally, our servers require authentication, so make certain you have that checkbox okay'ed in Outlook or Outlook Express, since it is necessary and your email address (or addresses) won't operate without the correct information in that box. However, don't check the box where it says 'Secure Authentication'. Secure authentication isn't supported by our servers, but regular authentication is.

Using your new email address on the road or with a laptop
If you wish to be able to send and receive emails from the road (using a laptop) or if you need something simpler than having to configure Outlook, we recommend you use our simple and free program called Horde. To access it, simply copy and paste this URL in your Internet browser:

All you need to do to use Horde is to type your user ID and your email password. Horde is a browser-based email application that is very similar in look and feel as Hotmail, MSN Mail or Yahoo Mail, and can be accessed anywhere there is an Internet connection, either a dialup modem connection or high-speed cable or DSL connection.

If you have any difficulty in setting up your new email address (or addresses) please contact us and a tech support representative will gladly assist you.

Thank you for selecting Email Relay as your dependable email service provider.

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